Privacy & Policy
Effective Date: August 2026
At florasis-me.com, your privacy is important to us. This Privacy Policy explains how 302 Signature General Trading L.L.C. ("Florasis Middle East," "we," "us," or "our"), the data controller for this website, collects, uses, protects, and discloses your personal information when you visit or make a purchase from our website, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and other applicable UAE laws.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
302 Signature General Trading L.L.C., a company registered in Dubai, United Arab Emirates (VAT Registration/TRN: 105452236000003), operates florasis-me.com and is the data controller responsible for your personal information under this Privacy Policy.
2. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment Information (processed securely by our payment providers)
Order Information
- Products purchased
- Order history
- Delivery preferences
- Transaction details
Technical Information
- IP Address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to your address in the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, or Oman
- Process payments securely
- Provide customer support
- Respond to your inquiries
- Improve our website and services
- Send order confirmations and shipping updates
- Detect and prevent fraud or unauthorized activity
- Comply with legal, tax, and regulatory obligations under UAE law
With your consent, we may also send promotional emails or marketing communications. You may withdraw this consent and unsubscribe at any time.
4. Payment Security
All online payments are processed through secure and trusted payment service providers.
We do not store your credit or debit card details on our servers.
Payment information is encrypted and handled according to industry security standards.
5. Cookies
Our website uses cookies to:
- Remember your shopping cart
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
You can disable cookies through your browser settings; however, some website features may not function properly.
6. Sharing Your Information & Cross-Border Transfers
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted service providers when necessary, including:
- Payment processors
- Shipping and courier companies
- Website hosting and e-commerce platform providers
- Analytics and marketing providers
- Legal authorities where required by UAE law
Some of these service providers may store or process data outside the United Arab Emirates. Where this occurs, we take steps to ensure appropriate safeguards are in place consistent with the UAE Personal Data Protection Law, and data is only transferred to providers who commit to protecting it to a comparable standard.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Meet UAE legal, tax, and accounting record-keeping requirements
- Resolve disputes
- Enforce our agreements
Once personal information is no longer needed for these purposes, we securely delete or anonymize it.
9. Your Rights Under UAE Law
Under the UAE Personal Data Protection Law, you have the right to:
- Access the personal information we hold about you and how it is processed
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal retention obligations
- Restrict or object to certain processing, including direct marketing
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a structured, commonly used format
To exercise these rights, please contact us using the details in Section 12 below. We will respond to your request within one month, as required by law (extendable by up to two further months for complex requests, with notice to you).
10. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
12. Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or wish to exercise your rights under Section 9, please contact us:
Florasis Middle East (302 Signature General Trading L.L.C.)
Email: support@florasis-me.com
TRN: 105452236000003
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page.
This Privacy Policy is intended to help explain how we handle your personal information while providing a secure and transparent shopping experience.
