UAE orders of AED 250 and above get free delivery, including 4-Hour Express in Dubai. Below AED 250, Dubai 4-Hour Express is AED 50, Dubai Next Day is AED 25 and other emirates are AED 25.

Saudi Arabia, Kuwait, Qatar, Oman and Bahrain: AED 49, free from AED 500. The exact charge is shown at checkout before you pay.

Yes, in Dubai. Orders placed and confirmed by 6:00 PM are delivered within 4 hours. Orders confirmed after 6:00 PM are delivered the next business day.

Other emirates (Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, Al Ain): within 48 hours. Saudi Arabia, Kuwait, Qatar, Oman and Bahrain: usually 3-5 working days from dispatch. All orders ship from our warehouse in the UAE.

UAE, Saudi Arabia, Kuwait, Qatar, Oman and Bahrain, plus Egypt, Jordan, Lebanon and Iraq by International Express (customs duties payable by the recipient; free delivery and cash on delivery do not apply). See our Shipping Policy.

Once your order is dispatched you will receive a shipping confirmation email with a tracking link, followed by out-for-delivery and delivered updates.

Yes, before it has been dispatched. Please contact us as soon as possible at support@florasis-me.com or on WhatsApp +971 50 152 2302.

For hygiene reasons, only unopened, unused products in their original packaging can be returned, within 7 days of delivery. Opened or used cosmetics, gift cards, promotional items and Final Sale items cannot be returned. Returns are accepted for UAE deliveries.

Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. After verification we will send a replacement or issue a refund.

Approved refunds go back to your original payment method within 7-14 business days, depending on your bank or payment provider. See our Return & Cancellation Policy.

Visa, Mastercard, Apple Pay, Google Pay, PayPal, Tabby (split into 4 interest-free payments) and Cash on Delivery where offered at checkout. All payments are processed securely and we never store your card details.

UAE orders are charged in AED, Saudi Arabia in SAR and Qatar in QAR. Orders to Kuwait, Oman, Bahrain and other countries are charged in AED; prices shown in your local currency on the website are approximate.

WELCOME10 and EXTRA5 (newsletter sign-up) can be used together on your first order. Automatic offers, such as sitewide sales, are applied at checkout. Some promotions cannot be combined; the final price is always shown at checkout before you pay.

Yes, prices include applicable VAT where required by UAE law.

Yes. florasis-me.com is the official Florasis store for the Middle East, operated by 302 Signature General Trading L.L.C. Every product is 100% genuine and ships from our UAE warehouse.

Limited editions may not return. For other products, contact us and we will let you know when they are back in stock.

The full ingredient list is on each product page. Please check it before use and patch-test new products. If you experience a reaction, stop using the product and contact us.

Sign up to our newsletter (pop-up or footer) to receive EXTRA5, an extra 5% off on top of WELCOME10 on your first order.

Click "Unsubscribe" at the bottom of any of our emails.

Please check your spam or promotions folder and add support@florasis-me.com to your contacts.

Email support@florasis-me.com, WhatsApp +971 50 152 2302, or use our Contact Us page.