Terms & Conditions

Effective Date: July 2026

Welcome to florasis-me.com. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions govern your use of florasis-me.com and all purchases made through the website. By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, slight variations in packaging, colors, or product appearance may occur due to manufacturing updates or screen display settings.

All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

3. Pricing

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices include applicable VAT where required by UAE law.

We reserve the right to change prices at any time without prior notice.

4. Orders

Once an order is placed, you will receive an order confirmation email.

Receipt of the confirmation email does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for reasons including but not limited to:

Product unavailability
Payment authorization failure
Incorrect pricing or product information
Suspected fraudulent activity

If your order is cancelled after payment has been received, a full refund will be processed.

5. Payment

We accept secure online payments through approved payment gateways.

Accepted payment methods may include:

Visa
Mastercard
Apple Pay (where available)
Other payment methods displayed during checkout

All payment information is processed securely by our payment partners. We do not store your card details.

6. Shipping

Delivery times may vary depending on your location.

Estimated delivery times provided during checkout are for guidance only and are not guaranteed.

Delivery delays caused by courier companies, customs, public holidays, weather conditions, or other circumstances beyond our control are not our responsibility.

7. Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding returns, exchanges, cancellations, and refunds.

For hygiene and safety reasons, certain cosmetic products may not be eligible for return once opened or used.

8. Intellectual Property

All content on florasis-me.com, including but not limited to:

Logos
Product images
Graphics
Videos
Text
Website design

is the property of Florasis or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Distribute malicious software or harmful code.
Interfere with the website's operation.
Submit false or misleading information.

10. Limitation of Liability

To the fullest extent permitted by law, florasis-me.com shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@florasis-me.com