Shipping Policy

Last updated: November 2026

Thank you for shopping at florasis-me.com, the official Florasis store for the Middle East. All orders are shipped from our warehouse in the UAE.

Shipping charges at a glance

Destination	Delivery options and charges	Free delivery from
UAE – Dubai	4-Hour Express AED 50 · Next Day AED 25	AED 250
UAE – other emirates	Standard Delivery AED 25	AED 250
Saudi Arabia, Kuwait, Qatar, Oman, Bahrain	Standard GCC Delivery AED 49	AED 500
Egypt	International Express AED 89	–
Jordan	International Express AED 95	–
Lebanon	International Express AED 135	–
Iraq	International Express AED 369	–

Free delivery for UAE orders of AED 250 and above. This applies to every UAE delivery option, including 4-Hour Express in Dubai – there is no delivery charge to you on these orders.

The shipping charge is calculated automatically at checkout based on your country and order total, and is shown before you pay. Prices and shipping may be shown in your local currency at the current exchange rate.

Delivery times in the UAE

Where	Order placed and confirmed	Delivery
Dubai – 4-Hour Express	By 6:00 PM	Within 4 hours of order confirmation
Dubai – Next Day	After 6:00 PM	Next business day, by 10:00 PM
Other emirates	Any time	Within 48 hours

4-Hour Express (Dubai only)

• Available for orders placed and confirmed by 6:00 PM, delivered within Dubai city limits. Orders confirmed after 6:00 PM are delivered the next business day.
• Your order is delivered within 4 hours of order confirmation.
• Please provide a complete address: for apartments, the area and building name; for villas, the villa number. Orders with incomplete addresses cannot be delivered.
• Express parcels must meet the courier's size and weight limits. If your order does not qualify, we will deliver it by Next Day Delivery instead and will let you know.
• The courier makes one delivery attempt. Please keep your phone available so the courier can reach you. If delivery cannot be completed, the order returns to us and we will contact you to arrange a new delivery, for which a delivery charge may apply.
• You will receive a WhatsApp message when your order is on its way.

Other emirates

• Orders to Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain and Al Ain are delivered within 48 hours of order confirmation.
• Remote areas are serviced on Thursdays and Sundays only, so delivery may take longer.
• Free zones are not currently serviced.

Saudi Arabia, Kuwait, Qatar, Oman and Bahrain

Orders are dispatched from the UAE on the same or next business day and are usually delivered within 3–5 working days. Delivery times may occasionally be longer due to customs clearance, public holidays or courier delays.

Egypt, Jordan, Lebanon and Iraq

Orders are dispatched from the UAE by International Express. Delivery times vary by destination and depend on customs clearance in your country. Free delivery does not apply to these destinations, and cash on delivery is not available.

Customs duties and taxes

For GCC orders, prices include all charges shown at checkout. For destinations outside the GCC, any customs duties or import taxes are charged by your country's authorities and are payable by the recipient on arrival. If any duties are applied to a GCC delivery, these are also the responsibility of the recipient.

Order tracking

Once your order is dispatched you will receive a shipping confirmation email with a tracking link, followed by "out for delivery" and "delivered" updates.

Delivery information

Please make sure your address and mobile number are correct, as our courier will contact you before delivery. We are not responsible for delays or unsuccessful deliveries caused by:

• Incorrect or incomplete shipping information
• The recipient being unavailable at the delivery address
• Customs clearance procedures
• Weather conditions, public holidays, force majeure events or other circumstances beyond our control

Delivery times are estimates and are not guaranteed.

Returns collection (UAE)

Place a return request before midnight for next-day collection. Returned items usually reach our warehouse the same day from most Dubai locations, or the next day from other emirates and remote areas. See our Return & Cancellation Policy for full details.

Returns are not accepted for orders delivered outside the UAE, except for damaged, defective or incorrect items.

Contact us

Questions about shipping or delivery? Email support@florasis-me.com.