Return & Cancellation Policy

Effective Date: July 2026

At florasis-me.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Cancellation Policy below.

1. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel your order, please contact our Customer Support team as soon as possible.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may refer to our return policy below.

2. Return Eligibility

Due to hygiene and safety regulations, cosmetics and beauty products are only eligible for return if:

• The product is unopened, unused, and in its original packaging.
• The return request is made within 7 days of receiving your order.
• The product is received in the same condition as delivered.

For health and hygiene reasons, we cannot accept returns of:

• Opened or used cosmetic products.
• Products with damaged or missing original packaging.
• Products purchased during clearance or promotional sales (unless defective).

3. Damaged, Defective or Incorrect Products

If you receive:

• A damaged item
• A defective product
• An incorrect item

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

After verification, we will arrange a replacement or issue a refund where applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 7–14 business days, depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We currently offer exchanges only for products that are:

• Damaged during delivery
• Defective
• Incorrectly supplied

Products cannot be exchanged for a different shade, color, or product after opening due to hygiene reasons.

6. Return Shipping

If the return is due to:

• Our error
• A defective product
• An incorrect item

We will arrange or cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping charges.

7. Non-Returnable Items

The following items cannot be returned:

• Opened or used cosmetics
• Gift cards
• Promotional or complimentary items
• Products marked as Final Sale
• Products damaged due to misuse or improper storage

8. Contact Us

If you need assistance with a cancellation, return, or refund, please contact our Customer Support team.

Email: support@florasis-me.com